Last updated: March 2025 — This policy reflects current practices and Bulgarian data protection requirements
Introduction and Scope
Voltis Pulseflar operates as a financial analysis platform specializing in budget deviation analysis. We're based in Bulgaria and serve clients who need detailed insights into their financial performance. This privacy policy explains how we handle personal information when you use our services, visit our website, or interact with our team.
Our approach to privacy centers on transparency and control. We collect only the information necessary to provide effective budget analysis services, and we're clear about how we use that information. This policy covers all interactions with Voltis Pulseflar, including our website, analysis tools, and direct communications.
We operate under Bulgarian data protection laws and EU GDPR requirements, ensuring your information receives strong legal protection regardless of where you're located.
Information We Collect
The information we collect depends on how you interact with our services. We're selective about what we gather, focusing on data that directly supports our ability to provide accurate budget analysis and maintain our business relationship with you.
Contact Information
Name, email address, phone number, and business details when you reach out or register for our services. This helps us communicate effectively and tailor our analysis to your business context.
Financial Data
Budget figures, expense categories, revenue streams, and variance information you provide for analysis. We only access the specific financial data you choose to share with us.
Technical Information
Website usage data, IP addresses, browser information, and interaction patterns. This helps us improve our platform and ensure it works well for all users.
Communication Records
Emails, phone calls, and meeting notes related to your analysis projects. We keep these records to maintain continuity in our service and reference previous discussions.
How We Collect Information
Most information comes directly from you through our contact forms, email communications, or during analysis sessions. We also collect some technical data automatically when you visit our website, but this is limited to standard web analytics information.
We don't use tracking pixels, social media integrations, or third-party data brokers to gather information about you. Our data collection is straightforward and directly related to providing our financial analysis services.
How We Use Your Information
We use your information specifically to provide budget deviation analysis services and maintain our business relationship. Our use of data is focused and directly connected to the value we provide to your business.
- Analyzing your financial data to identify budget variances and provide insights
- Communicating analysis results, recommendations, and follow-up questions
- Scheduling meetings and coordinating project timelines
- Improving our analysis methods based on anonymized patterns across projects
- Meeting legal requirements for financial service providers in Bulgaria
- Protecting against fraud and ensuring platform security
We don't use your information for marketing to third parties, selling data, or creating advertising profiles. Our business model is based on providing analysis services, not monetizing personal information.
Information Sharing and Disclosure
We share your information only in specific, limited circumstances that directly support our service delivery or meet legal requirements. We never sell personal information or share it for marketing purposes.
Service Providers
We work with carefully selected service providers who help us deliver our analysis services. This includes our hosting provider, email service, and accounting software. These providers can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose information when required by Bulgarian law, EU regulations, or valid legal processes. This includes responding to court orders, regulatory inquiries, or law enforcement requests with proper legal basis.
If Voltis Pulseflar were ever involved in a business transition like a merger or acquisition, your information would be transferred only with appropriate privacy protections in place. We would notify you of any such changes and ensure your rights remain protected.
Data Security and Protection
We implement multiple layers of security to protect your information, especially financial data which requires careful handling. Our security approach combines technical measures, operational procedures, and ongoing monitoring.
Technical Security Measures
- Encrypted data transmission using TLS 1.3 for all communications
- Encrypted data storage with regular security updates
- Access controls ensuring only authorized team members can view client information
- Regular backups stored securely and tested for integrity
- Monitoring systems that alert us to suspicious activity
Operational Security
Our team follows strict procedures for handling client information. We limit access to information on a need-to-know basis, use strong authentication for all systems, and provide regular security training. Physical access to our offices and equipment is controlled and monitored.
While we implement strong security measures, no system is completely immune to all risks. We continuously update our security practices and will notify you promptly if any security incident affects your information.
Your Rights and Choices
You have significant control over your personal information and how we use it. These rights are protected under Bulgarian and EU law, and we've built our systems to make exercising these rights straightforward.
Access and Correction
- Request copies of information we hold about you
- Correct inaccurate or incomplete information
- Receive information in a portable format
- Get details about how we use your information
Control and Deletion
- Delete your information when no longer needed
- Restrict how we process your information
- Object to specific uses of your information
- Withdraw consent for voluntary information sharing
How to Exercise Your Rights
Contact us using the information provided at the end of this policy to request any of these actions. We'll respond within 30 days and verify your identity before processing requests that involve sensitive information. Most requests are processed at no cost, though we may charge reasonable fees for extensive or repetitive requests.
Data Retention and Deletion
We keep your information only as long as necessary for providing our services and meeting legal requirements. Our retention periods balance your privacy interests with practical business needs and legal obligations.
Retention Periods
- Active client information: Retained during our business relationship plus three years
- Financial analysis data: Seven years from project completion (Bulgarian legal requirement)
- Communication records: Five years from last interaction
- Website analytics: Two years from collection
- Marketing communications: Until you unsubscribe plus two years
When retention periods expire, we securely delete information unless we have a legal obligation to retain it longer. You can request early deletion of your information, though we may need to keep certain records to meet regulatory requirements for financial services.
International Data Transfers
Our primary operations are based in Bulgaria within the European Union. Most of your information is processed and stored within the EU, providing strong data protection under GDPR regulations.
Some of our service providers may process information outside the EU, particularly for technical services like email delivery or data backup. When this happens, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.
We evaluate the privacy laws and practices of any country where your information might be processed, ensuring the level of protection remains appropriate for the sensitivity of your data.
Changes to This Policy
We update this privacy policy when our practices change or when required by law. Changes are always made with your privacy interests in mind, and we never reduce your privacy protections without clear notice and, when required, your consent.
We'll notify you of significant changes through email or prominent notices on our website. For minor updates that don't affect how we handle your information, we'll update the "last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.